Appointments

1. Our phone lines and doors open at 8:30am and close at 17:30pm. Should you require an urgent same day appointment, it is essential that you call as early as possible and before 10:00am. These same day appointments are at a first come first serve basis and a patient advisor will ask for a brief reason for the urgency.

2. Some short term urgent medical conditions (ear infection, simple UTI's etc.) can be dealt with by our local pharmacists in the area. You could be offered this as an alternate rather than an urgent appointment at the surgery. These pharmacists are trained in triaging and prescribing. For further information on CPCS (Community Pharmacy Consultation Service) Referral's please click here.

3. Please be advised that when booking a telephone appointment with one of our GP's, you will not be given a exact time. This will be confirmed either "am" or "pm". Should you require a specific time frame, a note can be added for the doctor. Note that when checking your appointment via the NHS app, the time stated for the call is for our booking system ONLY and not for the time of the call.

4. Please ensure your telephone number accepts "No Caller ID" calls as some of our GP's and clinician's call from their own work phones. This sometimes can be the cause to many missed appointments.

Patient Responsibilities

• Patients should attend their appointments at the arranged time. If the person is running late or can no longer attend, they should inform the surgery as soon as possible.
• Patients should be aware that our car park is only very small and can get extremely busy so leaving early for your appointment is essential to ensure you find parking and checking in before your appointment time. 
• We expect that patients will understand that appointments are for one person only. Additional appointments should be made for more than one person

• Requests for help and advice for non-urgent matters should be made during surgery hours only.

• Many problems can be solved by advice alone and patients should not always expect a prescription.

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.

You may only request a home visit if you are housebound or are too ill to visit the practice. A clinician will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Our GP's may triage (telephone) you before making a home visit or pass onto another healthcare provider if the GP feels you need treatment and they are unable to get to you within a reasonable time. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.